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How Much Are EV Charger Outages & Truck Rolls Costing You?

May 30, 2023

According to J.D. Power’s 2021 Electric Vehicle Experience Ownership Study, 43% of EV driver respondents had encountered broken public charging stations. Up to 25% of public U.S. EV chargers are out of operation at any given time, with these outages often going undetected until a technician is physically present.

Outages are routinely due to a charger communication failure which leaves the Charge Point Operator (CPO) unable to detect and react remotely. 50-70% of the time a simple power cycle of the charger’s power is all that is needed to get the charger up again. The charge point operator simply cannot perform a hard reboot on a charger remotely — NexPhase™ can!

With the average cost of rolling a truck to a site just to flip a breaker at $500-$700, how much are outages costing you?

 

TYPICAL CHARGER OUTAGES

CHARGER IS DOWN

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One of the most common reasons for a charger outage is a communication failure within the charger itself.

CPO HAS LOST SIGHT

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With communication offline, the CPO has no remote visibility to know the cause of the charger outage.

TRUCK ROLL REQUIRED

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The only course of action available to the CPO is to dispatch a service truck to investigate the downed charger.

POWER CYCLE NEEDED

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50-70% of the time a simple power cycle of the charger’s power is all that is needed to get the charger up again.

THE TOTAL COSTS

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The CPO just spent $500-$700 in trip charges for a simple power cycle – plus the lost business in charger downtime.

 

THE NEXPHASE™ ALTERNATIVE TO OUTAGES

CHARGER IS DOWN

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One of the most common reasons for a charger outage is a communication failure within the charger itself.

CPO STILL CONNECTED

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Even though the charger is offline, NexPhase™ gives the CPO remote access to the station’s vital power data and charger status.

REMOTE RESPONSE

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The CPO can remotely confirm incoming utility power, verify all switchgear components are operational, troubleshoot the charger, and initiate a power cycle to bring it back online.

NO TRIP CHARGE

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Instead of sending a technician to the site, NexPhase™ empowers CPO personnel to remotely diagnose and rectify charging station outages.

THE COST SAVINGS

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NexPhase™ can help CPOs maintain 97% charger uptimes while reducing maintenance and service calls – keeping chargers operational and reducing maintenance budgets.

 

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HOW CAN NEXPHASE™ HELP?

The NexPhase™ Smart EV Switchgear is an all-in-one panel containing the entire infrastructure required between the utility service and up to four Level 3 DC fast chargers totaling 800 kW. Unlike any switchgear of its kind, the NexPhase™ features cutting-edge grid intelligence for complete EV charging station remote uptime monitoring and control.

UPTIME ASSURANCE

Provides ongoing EV charger state-of-charge and utility power monitoring, enabling CPOs to accurately pinpoint charger outages, even when charger communications are down. The remote power cycle capability helps bring chargers back online faster.


TRUCK ROLL MITIGATION

The embedded monitoring system provides remote access to real-time switchgear, utility power, and charger health data with automated alarms for condition-based maintenance planning.


DESIGN SIMPLIFIED

Eliminates the lengthy design process of traditional post-and-frame systems, which require additional costs to design, permit, and source a mixed-manufacturer panel system. NexPhase™ eliminates sourcing and supply chain delays as a single-manufacturer, turnkey solution.


INSTALLATION MADE EASY

Requires minimal on-site connections for the incoming power and outgoing charger connections, drastically reducing on-site installation time and electrician costs.

LEARN MORE

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